What this page is for
TrustForge is a marketplace operated under EU law (primarily German law). We are not affiliated with any game publisher. Sellers represent that they have the right to provide the services and items they list.
If you are a rights holder (game publisher, brand, individual creator) and believe a listing on TrustForge infringes your rights, this page describes how to send a notice and what we do with it. The procedure is compatible with US DMCA §512(c) and the EU Digital Services Act (DSA) Art. 16 notice-and-action mechanism.
How to file a notice
Send your notice in writing via our support form with subject "IP Takedown". Your notice must include:
- A signature (physical or electronic) of the rights holder or an authorised representative.
- Identification of the protected work or right. For copyright: the work being infringed. For trademark: the registered mark + country of registration.
- Identification of the allegedly infringing material on TrustForge — the listing URL is the cleanest reference, or the seller handle + listing title.
- Your name, address, telephone number, and a contact email.
- A good-faith statement that use of the material in the manner complained of is not authorised by the rights holder, its agent, or the law.
- A statement, under penalty of perjury where US law applies, that the information in the notice is accurate and you are the rights holder or authorised to act on their behalf.
Notices missing required elements may be returned for completion before we act on them.
What happens after we receive a notice
- We acknowledge receipt to the notifying party (within 72 hours under normal operating conditions).
- If the notice is complete and not manifestly unfounded, we disable or remove the listing pending a counter-notice or further information.
- We inform the affected seller of the action taken and forward the notice (redacted where required) so they can respond.
- We may suspend the seller's account if repeated valid notices target their listings.
Counter-notice (for sellers)
If a listing of yours was disabled and you believe the takedown was mistaken, you may file a counter-notice via support. Include:
- Your signature.
- Identification of the material disabled and the URL where it appeared.
- A statement under penalty of perjury (where US law applies) that you have a good-faith belief the material was removed by mistake or misidentification.
- Your name, address, telephone number, and a statement of consent to the jurisdiction of the relevant courts.
We forward valid counter-notices to the original notifying party. If they do not initiate court proceedings within 10–14 business days (US DMCA timeline), we may restore the listing.
Bad-faith notices
Filing a notice you know to be false may be a criminal offence in some jurisdictions and exposes you to liability under US 17 U.S.C. §512(f) and equivalent EU provisions. We cooperate with affected sellers in seeking redress for abusive notices.
Repeat-infringer policy
Sellers whose accounts accumulate repeated valid notices will be suspended. The exact threshold is risk-based; serious or clearly wilful infringements may result in immediate suspension after a single valid notice.
Designated contact
For DMCA notices specifically, our designated contact under 17 U.S.C. §512(c)(2) is [TODO: legal entity name + address], reachable via our support form or — without a TrustForge account — by email at [TODO: contact email] (see also the Impressum).