Terms of Service

By creating an account on TrustForge (the "Platform"), you agree to be bound by these Terms of Service (the "Terms"). If you do not agree, do not register or use the Platform. We may update these Terms; material changes require 30 days' notice, sent to your registered email address.

TrustForge is operated by [TODO: legal entity name], registered at [TODO: registered address]. Contact: support.

TrustForge is a marketplace where users ("Buyers") can purchase in-game services and digital goods from other users ("Sellers"). We are NOT a party to the underlying trade — we are the operator of the escrow platform that holds payment until delivery is confirmed.

• You must be at least 18 years old, or the legal age of digital majority in your country, whichever is higher.
• Each person may hold only one account. Duplicate or shared accounts may be suspended.
• Buyers must complete identity verification (KYC) before placing their first order.
• Sellers must complete a seller application and successfully onboard a Stripe Connect Express account to receive payouts.
• You are responsible for maintaining the confidentiality of your credentials. All activity under your account is attributable to you.

1. The Buyer pays for a service / item. Funds are immediately routed to escrow held by our payment processor (Stripe), not to the Seller.
2. The Seller delivers. The Seller is required to upload proof of delivery for service orders.
3. The Buyer confirms delivery, OR the auto-release window expires (typically 3 days post-delivery), OR a dispute is opened.
4. On confirmation/auto-release: the full listed price is released to the Seller. The TrustForge fee is charged separately to the Buyer at checkout (see Fees).
5. On dispute: an admin reviews chat logs, delivery proofs, and order history, then resolves with one of: refund Buyer, release to Seller, partial refund, or dismissed.

TrustForge charges a platform fee equal to the greater of 8 % of the listed price or €0.49 per completed trade. The fee is added to the Buyer's payment at checkout as a separate line item — the Buyer pays the listed price plus this fee, and the Seller receives the full listed price.

Fees are subject to change with 30 days' notice. Stripe payment-processing fees may apply separately depending on the payment method used.

Seller payouts go via SEPA bank transfer through Stripe Connect Express. Payout availability and timing follow Stripe's standard processing windows. You must keep your Stripe account in good standing — suspended Stripe accounts cannot receive payouts.

You may not, on the Platform:

• Attempt to move a trade off-platform to avoid the escrow protection or fee structure.
• Threaten, coerce, or extort the other party of a trade (e.g. "leave a 5-star review or I won't deliver", "dispute the order and I'll dox you").
• Open frivolous, false, or abusive disputes. Repeat abuse results in score penalty and account suspension.
• Sell services or items that violate the relevant game publisher's terms of service in a way that creates liability for the Platform.
• Sell items obtained through fraud, theft, or compromised accounts.
• Engage in money-laundering, terrorist-financing, or sanctions evasion. We screen accounts and transactions for these signals.
• Misrepresent your identity, your services, or your trade history. Reputation is core to the Platform; manipulating it is grounds for suspension.

See the Fair-Trading Policy for additional behavioural requirements.

Statutory consumer rights under German law (e.g. §§ 312g, 355 BGB withdrawal right) apply where applicable. Digital services explicitly requested and consented to before the start of the withdrawal period are excluded from withdrawal (§ 356 BGB).

Beyond statutory rights, every order is protected by Escrow Shield: if delivery does not occur or is materially defective, you may open a dispute. Admin review aims to resolve within 72 hours of evidence being complete.

Reviews must be honest and based on direct experience of the trade. Reviews may not be bought, traded, or coerced. We preserve reviews as written; sellers cannot delete unfavourable reviews but may flag them for moderation if they violate content rules (e.g. threats, personal data).

Game-related content, trademarks, and intellectual property belong to their respective rights holders. TrustForge is not affiliated with any game publisher. Sellers represent that they have the right to provide what they list. See DMCA / takedown procedure.

TrustForge is liable in cases of intent and gross negligence without limitation. For ordinary negligence, our liability is limited to typical, foreseeable damages and only where a material contractual obligation has been breached. Statutory product-liability law remains unaffected.

The Platform is provided "as is". We make no guarantee of uninterrupted availability. Scheduled maintenance is announced in advance where possible.

You may close your account at any time via settings → delete. We may suspend or terminate accounts for breach of these Terms, including the Prohibited Conduct list above. Pending trades are settled before termination takes effect; funds in escrow are released according to the trade outcome.

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction for disputes arising from these Terms, to the extent permitted by law, is [TODO: registered seat city].

Consumers retain the right to bring proceedings before the courts of their place of residence within the EU. We are not obliged to participate in dispute-resolution proceedings before a consumer arbitration body within the meaning of the German VSBG.

For questions about these Terms, contact us via support.