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Help Center
Guides and answers for buying and selling on TrustForge. Pick a topic below — or, if you can't find it, open a support ticket.
Placing an order, the identity check, receiving your delivery, and getting your money back when a trade goes wrong.
How buying works on TrustForge
Every order is held in escrow until you confirm delivery — here's the lifecycle from checkout to release.
Placing an order & buyer fields
How to buy: pick a listing, fill in the buyer fields, and pay. What the seller sees and what happens next.
Receiving your delivery & confirming
After the seller marks your order delivered you have 72 hours to check it and confirm. Confirming is final — here's what to do.
Refunds & cancellations for buyers
When you get your money back: auto-cancellations, dispute outcomes, and why there are no refunds after an order completes.
Problem with your order? Start here
Didn't arrive, wrong item, or seller gone quiet? Work down this list to get it sorted.
Becoming a seller, listing your services and items, delivering orders, fees, and getting paid out.
Becoming a seller
How to start selling: the application, approval, and linking your bank through Stripe so you can get paid.
Who can sell on TrustForge
Eligibility to sell: the application, identity verification, and the SEPA bank requirement for payouts.
Creating & managing listings
Services vs items, packages, buyer fields, visibility, bulk import, and sponsoring — everything about your listings.
Accepting & delivering orders
The 10-minute accept window, delivering with proof, and the buyer's 72-hour confirmation clock.
Seller fees
TrustForge charges a single platform fee per order: 8% of the listed price, with a €0.49 minimum. No listing fees, no monthly fees.
Payouts & withdrawals
How earnings reach your bank: Stripe Connect, SEPA payouts on a rolling schedule, and what to do if a payout fails.
Seller rules & conduct
The conduct rules every seller agrees to: no extortion, no fake disputes, no off-platform payments — and the consequences.
How your money is protected on every order, how disputes work, the deadlines, and what falls outside the Shield.
What Escrow Shield covers
Escrow Shield is the protection on every order — eight mechanisms, no opt-in. Here's the short version.
How disputes work
Open a dispute and the money freezes until a real admin decides. The five steps and the four possible outcomes.
What Escrow Shield doesn't cover
Being honest about the limits is part of the protection. Five situations that fall outside Escrow Shield.
Deadlines at a glance
Escrow Shield runs on a few fixed clocks. Knowing them prevents surprises.
Accepted payment methods, the platform fee, receipts, and our refund & return policy.
Payment methods & currency
How you pay, in what currency, and when you're charged.
Why was my card declined?
Card declined at checkout? The usual causes and how to fix them — nothing is charged when a payment is declined.
The platform fee explained
The single fee TrustForge charges, who pays it, and how it's calculated.
Refund & return policy
Our full refund & return policy: when refunds happen, how they're paid, and the cases where they don't.
Receipts, invoices & VAT
Where to find your receipt, and how to request a formal invoice.
Your account and profile, identity verification, staying safe on-platform, reviews and reputation.
Creating your account & profile
Sign up, set your handle, and the difference between a buyer and a seller account.
Identity verification (KYC)
Why TrustForge verifies identity, when it happens, and what you'll need.
Staying safe: keep trades on-platform
The one rule that keeps you protected — keep payments and chat on TrustForge — and how our scanner backs you up.
Reviews & reputation
How reviews and the 0–100 reputation score work — and why neither can be coerced.
Account suspensions & appeals
Why accounts get penalised or suspended, what triggers it, and how to appeal.
Closing your account
How to close your account, and what happens to your data and any open orders.
Can't find the answer here? Our team reads every ticket personally and replies by email.
Open a support ticket