Who this applies to
This right applies to consumers — a natural person entering a contract for purposes outside their trade, business or profession. If you order in a business capacity, the statutory right of withdrawal does not apply.
On TrustForge the service contract is concluded between you (the Buyer) and the Seller; the platform facilitates the order, payment (in escrow) and this notice on the Seller's behalf.
Your right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract was concluded (i.e. the day you placed the order).
To exercise it, you must inform us by a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw. You may use the model withdrawal form below, but it is not obligatory. To meet the deadline it is enough that you send your communication before the 14-day period expires.
Contact for withdrawal: [TODO: legal entity name + registered address], via a support ticket or by email at [TODO: withdrawal@trustforge.gg].
⚠ Important: most gaming orders can no longer be withdrawn once delivered
The right of withdrawal ends early for a service that has been fully performed, and for the supply of digital content not on a physical medium, if performance began with your express prior consent and you acknowledged that you thereby lose your right of withdrawal (§ 356(4) and (5) BGB; Art. 16(a),(m) of Directive 2011/83/EU).
Because TrustForge sellers deliver in-game services and items that begin immediately, by placing an order you expressly request that performance begins at once and you acknowledge that you lose your right of withdrawal once the order has been fully performed (the same consent shown to you at checkout and in our Terms). In practice: you may withdraw while an order is still unfulfilled, but not after the seller has fully delivered / the order is completed.
If you have not given this consent, or where it does not apply, the ordinary 14-day right above remains.
Effects of withdrawal
If you validly withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than 14 days from the day we are informed. We use the same means of payment you used for the original transaction; no fees are charged for the reimbursement.
If you requested that services begin during the withdrawal period, you must pay a reasonable amount proportionate to what has already been provided up to the point you informed us of the withdrawal, compared with the full contract.
Model withdrawal form
(If you wish to withdraw, complete and return this form. This is the statutory model — you are not required to use it.)
To [TODO: legal entity name], [TODO: registered address], [TODO: withdrawal email]:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service:
— Ordered on (*): _______________________
— Order reference: _______________________
— Name of consumer(s): _______________________
— Address of consumer(s): _______________________
— Signature of consumer(s) (only if on paper): __________
— Date: _______________________
(*) Delete as appropriate.
Questions?
See our Refund & return policy and Escrow Shield, or open a support ticket.