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Trust & Safety
We built TrustForge specifically to make the scams that plague other gaming marketplaces structurally impossible. Here's exactly how.
Looking for the formal rulebook? The eight protections listed below are packaged together as Escrow Shield. It covers deadlines, dispute flow, what's in scope, and what isn't.
When you pay, the money sits in escrow — held by our payment provider, not by the seller. It releases only when you confirm delivery, or after a transparent auto-release window if you go silent. Disputes pause the release entirely until an admin resolves them.
How escrow works →Before you can buy, you verify your identity. Yes, it's a small upfront step. The payoff: every seller knows the person on the other side is real and accountable. That's why our chargeback and fraud rates are a fraction of those on open marketplaces.
Verify your identity →Sellers go through an application + identity check before they can list. They also link a Stripe Connect Express account for payouts, which adds a second layer of identity confirmation through Stripe's own KYB process.
Listings show only while the seller is live. The 'paid a seller who's offline for hours' frustration that drives most negative reviews on other platforms doesn't happen here — you can only buy from someone who's logged in and present.
Our chat scanner runs on every message and flags extortion attempts, fake-dispute threats, and off-platform-payment requests in real time. Flagged messages go straight to the admin queue. We don't wait for the dispute to read what was said.
Read our Fair-Trading Policy →Once a review is published, the reviewer can't be pressured to delete it. Sellers can flag inappropriate content for admin review, but cannot make a review disappear. This kills the 'leave us 5 stars or we won't deliver' game that's all over other platforms.
Both buyers and sellers have a transparent reputation score (0–100) derived from real trade outcomes — not just star ratings. Lost a dispute? Cancelled a trade late? It shows. Repeated abuse triggers auto-suspension with an appeal path.
Every dispute is reviewed by a real admin who has full access to the chat log, delivery proofs, and order history. We resolve with a clear outcome: refund buyer, release to seller, partial refund, or dismissed. The reasoning is logged.
If you spot abuse, suspicious behaviour, or something that doesn't look right — we want to know. Support is staffed personally; tickets aren't buried in a queue.
Open a support ticket