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Help Center/Account & safety

Closing your account

How to close your account, and what happens to your data and any open orders.

Last updated: 25 June 2026

You can request account deletion from your account settings. A few things to know first:

Any open orders must be completed or resolved first — you can't abandon a live trade.
Some records (e.g. completed-order and payment data) are retained where the law requires, then removed or anonymised.
Chat-scan flags are anonymised on deletion.

Full detail on retention is in our Privacy Policy. Questions? Open a ticket.

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