Escrow Shield is broad, but it isn't infinite. These are explicitly outside it:
- Off-platform trades — anything where payment didn't flow through TrustForge. We can't protect a trade we never saw.
- Buyer's remorse after a correct delivery — changing your mind isn't a refund case.
- Trades that break the game publisher's own terms — we can't shield you from a ban the publisher imposes.
- Disputes after an order is completed — once you confirm or the window passes, it's final.
- Subjective quality gripes on a provably-delivered order — that's what reviews are for, not refunds.
The single most important limit: keep every payment and every message on TrustForge. The moment a trade moves to Discord or PayPal, none of the eight protections apply.